What you'll be doing

• From your technical background you'll grow into a senior sales role over time
• You will be part of the metaphacts sales team, where your responsibilities start with analyzing customer requirements and mapping these to our products.
• Together with our experienced services and engineering teams, you will design suitable offers that meet the customer's requirements and expectations.
• As the primary contact to the customers, you will build a relationship with them, help them understand our products and identify use cases as well as support in building the business case to further grow our footprint within the customers' organization.
• Additionally, you will attend various trade shows, conferences and interesting events to learn about the market and present our products.

What you'll bring to the role

• You've demonstrated that you can make a difference in a sales cycle
• As an experienced consultant with technical background, you are being able to architect, explain and demonstrate solutions
• SaaS/cloud/software consulting / pre-sales experience in enterprise setting (large customers)
• Experience in remote consulting / pre-sales / sales (web conferencing, online demos) and great online presence
• English language required as a minimum
• Great communication skills and easy to work with attitude
• Experience working in a smaller company/start-up preferred

Nice to have

• Experience as Consultant / pre-sales / engineer
• In a specific vertical (e.g., pharma, automotive, manufacturing, insurance, finance) or experience in selling a software platform to address any vertical
• In (graph) database technologies
• Knowledge of Semantic Web technologies and standards (RDF, SPARQL, OWL, SHACL) is a plus
• German, French or Spanish and other languages are a plus, especially with experience in these markets
• Degree in Computer Science, Engineering, Business Administration (or related area) preferred
• Experience in consultative selling partner sales organization (selling with/via partners)

Why should you join us?

• Start your sales career
• Be part of an innovative team that strives to develop cutting-edge products and solutions
• Focus on a select number of large customers where you can build extensive relations and continuously grow the business rather than hunting many small leads: lots of direct/personal interactions with the customer teams
• Small sales team and an opportunity to influence the way we go to market
• Dedicated marketing and pre-sales support as well as direct access to product management and engineering
• Options to sell mostly remotely, but also option to travel (events, tradeshows or customer meetings)
• Flexible working hours and work location (100% remote possible)
• Dynamic and highly motivated international team with flat hierarchies and startup spirit

Interested?

Ready to join our team and make a difference? Submit your application, including your CV and a brief cover letter explaining your interest in the role, to This email address is being protected from spambots. You need JavaScript enabled to view it.

Let's work together to unlock the potential of knowledge graphs for our customers!

Your role

Location: Walldorf, Germany or remote in Germany

Are you passionate about solving complex technical challenges and ensuring smooth operation of cutting-edge technologies? Do you enjoy working closely with clients and development teams to troubleshoot issues and deliver exceptional technical solutions? If yes, we want you to join our team as a Support Engineer at metaphacts!

As a Support Engineer, you’ll play a critical role in enabling our customers to succeed with our knowledge graph technologies, supporting diverse use cases in areas like data integration, semantic search and advanced analytics.

Your responsibilities

• Act as the first point of contact for technical inquiries and support requests from customers.
• Diagnose, analyze and resolve software issues, ensuring timely and effective problem resolution.
• Troubleshoot and resolve issues related to our knowledge graph technologies, cloud infrastructure and Kubernetes-based deployments (e.g., EKS).
• Assist customers with Git setup, configuration and workflows to integrate with their development pipelines.
• Configure and troubleshoot Single Sign-On (SSO) solutions for user authentication and security.
• Provide guidance to customers on deploying, configuring and optimizing our knowledge graph solutions.
• Collaborate closely with the engineering and product teams to address bugs and implement feedback from customers.
• Maintain and update technical documentation, FAQs and support resources to empower users.
• Support internal teams during product rollouts and assist in testing new features to ensure quality.

Your Skills & Qualifications

• Technical Background
  • Deep Understanding of web technologies (APIs, HTTP, HTML, CSS, REST).
  • Strong knowledge of cloud infrastructure (AWS, Azure or GCP) with hands-on experience in running docker containers on Kubernetes and services like EKS and ECS.
  • Experience with configuring SSO solutions (OIDC, OAuth, SAML) and integrating them with enterprise systems.
  • Basic familiarity with knowledge graph concepts (RDF, SHACL, OWL) and semantic technologies as well as graph database technologies (GraphDB, Stardog, Neptune, AllegroGraph) is a plus.
• Problem-Solving Skills
  • Strong diagnostic skills with the ability to identify root causes and propose effective solutions.
• Customer Focus
  • Excellent communication and interpersonal skills to explain technical concepts to diverse audiences in English.
  • A proactive, service-oriented approach to addressing customer challenges.
• Optional/Bonus
  • Proficiency in programming languages such as Java, Python or JavaScript.

Why Join Us?

• Work at the forefront of knowledge graph technologies and help shape the future of semantic data solutions.
• Be part of a dynamic, collaborative team that values innovation, learning and customer success.
• Opportunities for professional growth and development, including training in advanced graph and semantic technologies.
• Competitive salary and benefits, flexible working arrangements, and a supportive company culture.

How to Apply

Ready to join our team and make a difference? Submit your application, including your CV and a brief cover letter explaining your interest in the role, to This email address is being protected from spambots. You need JavaScript enabled to view it..

Let's work together to unlock the potential of knowledge graphs for our customers!

Your role

You will be part of our professional services team, where your responsibilities start with understanding and documenting customer requirements and mapping these to our software products. You will perform data and ontology modelling using our platform and data integration from various sources, will configure the platform to the customer's needs, and will customize the user interface using our Web Components and SPARQL.

Your role also includes the coordination with our product management and engineering team to help translate the requirements which you gather from end users and professionals from all levels of the customer organization, into implementable user stories. You have excellent communication skills (in English) and feel confident in giving project milestone demos and presentations to customers. You take responsibility for customer satisfaction and act as a technical advisor to the customer.

You work with our sales and project management organization and realize customer projects to make them a success. You follow agile project principles (Scrum, Kanban, SAFe), understand customer needs and requirements quickly and can translate them into crisp work packages. You have a technical understanding of the technologies we use (RDF, SPARQL, OWL and HTML, CSS) and apply them to satisfy customer requirements.

Desired skills & experience

• Degree in Computer Science, Engineering, Business Administration (or related area)
• Project management and effective time management skills
• Experience in requirements engineering with users on different levels (end user, IT professional, executive)
• Experience with Web application development (JavaScript, HTML5, Web Components, JSON)
• Knowledge of Semantic Web technologies and standards (RDF, SPARQL, OWL)
• Experience with (graph) database technologies is a plus
• Experience with Docker, AWS, Azure or Google Cloud is a plus
• Team player
• Proficiency in English

Interested?

Your Role

You will be part of our product development team and work together with our product manager, architects and fellow software engineers on further enhancing our product metaphactory. Together with the team, you will plan the next sprint and discuss proposed solutions to problems involving data management, performance, user experience, algorithms, and user interfaces. You will take responsibility to solve problems by delivering high-quality code that will be part of our product and will be immediately used by our customers. You will help answer questions from our support and sales teams to guarantee the best customer experience possible.

As a senior software engineer, you will be responsible for: 

• Designing and implementing software components for our metaphactory platform
• Understanding requirements and creating technical specifications that meet business needs
• Performing code reviews to ensure our quality standards
• Writing technical documentation for developed features
• Providing technical guidance to junior developers, helping them to grow
• Staying up-to-date on technology trends

Desired Skills & Experience

• A degree in computer science or related area
• Deep understanding of software design, architecture and development
• Significant experience as a front-end developer in a software company with a history of successful delivery to customers
• Experience with Web application development (CSS, TypeScript, React, HTML5 and related technologies), functional programming and modeling
• Deep understanding of modern web development stack and tools (webpack, npm, git, continuous integration, issue tracking, etc.)
• Experience in organising data flow via JSON, Rest API, etc.
• Experience with modern databases, specifically graph databases is a plus
• Knowledge of Semantic Web technologies (RDF, SPARQL, OWL) is a plus
• Experience in using Linux, virtualization tools and cloud services: AWS, Docker, etc.
• Capability and eagerness to learn new technologies and frameworks
• Experience in communication in small teams with agile development methodologies
• Problem solving, analytical and time management skills
• Fluent English-speaking and English-writing skills

Interested?